Jobs/Atlassian Product Expert


Atlassian Product Expert



Agency / Department

Experience Level


Employment Type


Expected Rate (inc. Super)

$125 per hour***


Australian Capital Territory


ATO seeks to engage a highly skilled Atlassian expert to assist in the development and improvement of the use of Atlassian products that comprise the P3IMS Jira instance. Business users require changes to the Jira products to meet their business needs, to achieve this we require assistance to analyse, define and change the instance to support business needs. This resource should be Canberra based and be willing to work on site with the project team. The outputs to be developed will be determined in consultation with business. Examples include developing forms, dashboards, automation and providing guidance on new Service Desk implementations. The hours required to build the outputs will be planned before each engagement.


The contractor will be provided with work packages approximately once every 3 months. The contractor will:

  1. Evaluate the work proposed package/s
  2. Determine in consultation with business the hours required to complete the work package/s
  3. In conjunction with business implement the proposed output of the work package/s
  4. Document the solutions in conjunction the business
  5. In conjunction with business perform TDV and BDV
  6. Provide knowledge transfer to ATO staff working with the contractor

Essential Criteria

  1. Able to obtain an ATO Pre-Engagement Integrity Check
  2. Expert knowledge and demonstrated experience (3 years Plus) in the administration and configuration of Jira, Service Desk and Confluence.
  3. Proven experience in implementing configuration and scripting changes to existing implementations of Jira and Service Desk instances.
  4. Proven ability to troubleshoot existing issues/problems in the current Jira instance and provide ongoing solutions.
  5. Demonstrated excellent written and verbal communications skills.
  6. Experience in presentation and facilitation and proven ability to run workshops.

Desired Criteria

Experience in the use of other Atlassian Add-ons such as Script Runner and Automation for Jira.

Security Clearance


**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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