Jobs/Business Analyst


Apply for this opportunity

Why do you think you are the best choice for this position?

Homepage Black Roller.gif

Incomplete Entries

Business Analyst

Apply before 6PM (AEDT) on: Tuesday, February 9, 2021



Agency / Department

Department of Education, Skills and Employment.

Experience Level


Employment Type


Expected Rate (inc. Super)

$95 per hour***


Australian Capital Territory

Overview and Responsibilities

The Early Childhood and Child Care Group within the department is required to replace the current ticketing software used by the Child Care Subsidy Help Desk by 1 July 2022. In addition to replacing the current functionality (at a minimum), the Group will also take the opportunity to review its current supporting business processes and practices related to incident and request resolution.

Essential Criteria

  • Demonstrated experience in eliciting, validating and documenting high level and detailed level business requirements.
  • Strong written and oral communication skills and a demonstrated ability to discuss technical issues/solutions with both technical and non-technical staff.
  • Demonstrated experience in producing high quality Business Analysis related artefacts, including business process maps and modelling.
  • Strong experience with the Microsoft Office products including visual mapping tools such as MS Visio.

Desired Criteria

  • Recent experience in projects similar in nature, for example CRM or Call Centre Software will be considered an advantage.

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

One x 12 month option.

***Please refer to our Terms and Conditions for more information regarding the expected rate