top of page


Business Analyst

Apply before 6PM (AEDT) on: Tuesday, February 9, 2021

Australian Capital Territory


Agency / Department

Department of Education, Skills and Employment.

Experience Level


Employment Type


Expected Rate (inc. Super)

$95 per hour***

Overview and Responsibilities

The Early Childhood and Child Care Group within the department is required to replace the current ticketing software used by the Child Care Subsidy Help Desk by 1 July 2022. In addition to replacing the current functionality (at a minimum), the Group will also take the opportunity to review its current supporting business processes and practices related to incident and request resolution.

Essential Criteria

  • Demonstrated experience in eliciting, validating and documenting high level and detailed level business requirements.
  • Strong written and oral communication skills and a demonstrated ability to discuss technical issues/solutions with both technical and non-technical staff.
  • Demonstrated experience in producing high quality Business Analysis related artefacts, including business process maps and modelling.
  • Strong experience with the Microsoft Office products including visual mapping tools such as MS Visio.

Desired Criteria

  • Recent experience in projects similar in nature, for example CRM or Call Centre Software will be considered an advantage.

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

One x 12 month option.

bottom of page