1. 1. Exceptional communication skills, with a particular focus on workshop facilitation, presentation and writing skills.
2. 2. Proven experience in business analysis, human-centred design and the ability to apply critical thinking to deconstruct problems.
3. 3. Proven experience in requirement gathering and developing acceptance criteria and functional specifications with the ability to apply knowledge of business systems and translate business needs into technical requirements.
4. 4. Experience in applying business process re-engineering to business and application processes and procedures.
5. 5. A demonstrated ability to apply structured business analysis deliverables and use tools and techniques, such as:

- documenting high-level and detailed requirements,

- mapping current and future state business processes,

- creating user stories and use cases,

- documenting standard operating procedures (SOPs),

- conceptualising information and constructing visual models.