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CX Researcher

Apply before 6PM (AEDT) on: Monday, May 24, 2021

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Agency / Department

The Treasury (Data Standards Body)

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$95 per hour***

Location

Australian Capital Territory

Overview and Responsibilities

The Australian government has introduced a Consumer Data Right (CDR) giving consumers greater control over their data. Part of this right requires the creation of common technical standards making it easier and safer for consumers to access data held about them by businesses, and – if they choose to – share this data via application programming interfaces (APIs) with trusted, accredited third parties.

The Data Standards Body (DSB), which sits within the Consumer Data Right Division in Treasury, has been established by the Australian Government to deliver open technical standards that support the CDR in empowering Australian consumers to share their data simply and safely with organisations of their choosing.

The DSB is responsible for assisting Mr Andrew Stevens, the Data Standards Chair, in the development of common technical standards to allow Australians to access data held about them by businesses and direct its safe transfer to others. The work of standards development is conducted as part of the development of the CDR regulatory framework.

The DSB works in close consultation with Treasury colleagues responsible for CDR policy, rules, sectoral assessments, engagement with the CDR community and program leadership, the Australian Competition and Consumer Commission (ACCC) as lead regulator of the Consumer Data Right, supported by the Office of the Australian Information Commissioner (OAIC).

The Consumer Data Right is intended to apply sector by sector across the whole economy, beginning in the banking sector. The next step for Consumer Data Right is in the energy and telecommunications sectors with other sectors to follow.

Working groups have been established to support the DSB in designing and testing the open standards it develops. Input provided by the Advisory Committees and working groups, alongside draft guidance materials, API specifications and implementation materials are being shared on our website and on GitHub.

Essential Criteria

  • A minimum of 5 years relevant design and/or research experience in product and service development, such as Human Centred Design, Service Design, and Design Thinking.
  • Ability to articulate clear and actionable insights and recommendations, and in multiple ways (such as service maps, customer journeys etc)
  • Demonstrated experience working in an agile multi-disciplined team
  • Ability to collaborate closely with colleagues in different digital disciplines to achieve outcomes
  • Experience with a wide range of user research methods, and an understanding of when to use those methods and how to apply them correctly
  • Understanding of the diversity of users of government services and the need to make services usable and accessible for everyone
  • Willingness to comply with relevant policies and procedures as expected of, and by, Treasury employees.

Desired Criteria

Nil 

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

One x 12 month extension option 

***Please refer to our Terms and Conditions for more information regarding the expected rate