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CX Researcher

Apply before 6PM (AEDT) on: Thursday, October 7, 2021

Australian Capital Territory,New South Wales,Victoria,Offsite,Queensland


Agency / Department

The Treasury (Data Standards Body)

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

The Australian government has introduced the CDR giving consumers greater control over their data. Part of this right requires the creation of common technical standards making it easier and safer for consumers to access data held about them by businesses, and – if they choose to – share this data via application programming interfaces (APIs) with trusted, accredited third parties. The Data Standards Body (DSB), which sits within the CDR Division in Treasury, has been established by the Australian Government to deliver open technical standards that support the CDR in empowering Australian consumers to share their data simply and safely with organisations of their choosing. The DSB is responsible for assisting Mr Andrew Stevens, the Chair, in the development of common technical standards to allow Australians to access data held about them by businesses and direct its safe transfer to others. The work of standards development is conducted as part of the development of the CDR regulatory framework. The DSB works in close consultation with Treasury colleagues responsible for CDR policy, rules, sectoral assessments, engagement with the CDR community and program leadership, the Australian Competition and Consumer Commission (ACCC) as lead regulator of the CDR, supported by the Office of the Australian Information Commissioner (OAIC). The CDR is intended to apply sector by sector across the whole economy, and began with the banking sector. The next step for CDR is in the energy and telecommunications sectors with other sectors to follow. Working groups have been established to support the DSB in designing and testing the open standards it develops; with input provided by the Data Standards Advisory Committee (DSAC) and working groups. CX artefacts and standards are published on our website, standards page, guidelines platform, and consulted on using GitHub. Description of Services The request seeks to engage experienced sellers who have capability to provide a mid-level Consumer Experience (CX) Researcher. In order to support the Data Standards Chair (Chair) in the creation and review of Data Standards, the Consumer Experience (CX) Team collectively researches, consults on, designs, develops, and publishes CX artefacts and CX standards. The CX Researcher reports to the Data Standards Body’s (DSB’s) CX Team Leader and is responsible to the DSB’s General Manager. The CX Researcher is primarily required to conduct design research to research, test, and support the delivery of industry-grade standards and design artefacts, and develop and publish research outputs. Primary areas of focus include research planning, concept and usability testing, and research artefact creation. All are evolving and require continuous maintenance.

Essential Criteria

1. 3+ years’ experience practicing design research, ideally for product development following a human-centred design and/or design thinking approach
2. Demonstrated application of using design research to collect and analyse qualitative data – such as in-depth interviews and usability testing – to inform the design, iteration, refinement, and testing of requirements, concepts and prototypes, ideally with examples or a portfolio
3. Demonstrated experience generating and articulating clear and actionable insights and recommendations in multiple ways, such as through presentations, reports, and journey maps
4. Willingness to comply with relevant policies and procedures as expected of, and by, Treasury employees
5. The Contractor must have or be able to obtain a baseline security clearance prior to commencement

Desired Criteria

1. Experience with accessible and inclusive design and research approaches
2. Experience testing and/or informing accessible designs in line with WCAG criteria
3. Experience applying quantitative research methods
4. Content design and/or UX writing
5. Experience with popular design and collaboration tools, such as Dovetail, Miro, and Notion
6. Workshop planning and facilitation skills

Security Clearance

Ability to Obtain baseline clearance

Contract Extensions

One (1) extension of up to 12 months may be available

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