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Delivery Manager

Apply before 6PM (AEDT) on: Wednesday, February 24, 2021

Australian Capital Territory


Agency / Department

Australian Transaction Reports and Analysis Centre

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

The Business Products team is in the process of delivering an exciting, whole-of-agency Case Management and Customer Relationship Management (CRM) solution for AUSTRAC. The Case and CRM system (using PEGA) will introduce a platform replacing a multitude of ad hoc case systems and recording methods currently being used to manage and report on operational work. The new platform will also replace AUSTRAC's current CRM system, and will introduce an evidence management capability to AUSTRAC.

Essential Criteria

  • demonstrated capability and capacity in working with Case Management solutions
  • demonstrated interpersonal ability to work with various stakeholders at all levels to drive successful delivery of IT solutions
  • managerial capability to mobilise team members (both technical and non-technical), resolve conflicts and remove impediments to the successful delivery of the project

Desired Criteria

  • Nil

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

Two x 12 month extension options

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