Jobs/Lead User Researcher


Lead User Researcher



Agency / Department

Digital Transformation Agency

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***


Australian Capital Territory


The Digital Transformation Agency is seeking a Lead User Researcher to join the Digital Service Standard team. Your work in the team will make a difference in the way the APS designs and delivers government services to the Australian public. As the Lead User Researcher, you will be an expert practitioner who will be leading and conducting user research activities for the team.


The Lead User Researcher is an expert practitioner, who will work in a multidisciplinary team to design and build government products and services, in line with the Digital Service Standard and the Service Design and Delivery Process. The work involves planning, conducting, and analysing research in a collaborative way with the team. You will have a good understanding of the product and service goals, and the challenges facing users, and can align research activities to inform product decisions.

You have a deep understanding of user-centered practices and can advocate for user research and engage a range of stakeholders. You will be able to advise on selection of user research techniques and can plan and conduct research for the product and service. You advocate for inclusive practices and help the team to design and deliver accessible products and services that work for all users.

Essential Criteria

  • Demonstrate a minimum of 5 years experience in User Research.
  • Demonstrated experience with synthesis and sensemaking of qualitative research.
  • Demonstrated experience in compelling written, visual and verbal communication of user research insights.
  • Demonstrated experience creating research artefacts that effectively communicate to a wide audience
  • Demonstrated experience creating design hypotheses to improve products and services, and working with team members to run design experiments.
  • Demonstrated experience planning, conducting, and analysing research in a collaborative way within a multidisciplinary team.
  • Demonstrated experience working in a multidisciplinary team, using agile user-centred methods.

Desired Criteria

  • Knowledge of the methodology used by the DTA, familiarity with the research and design community within DTA and the APS
  • Experience in applying the Australian Government’s Digital Service Standard and Service Design and Delivery Process to the design and delivery of products and services.

Security Clearance

Ability to obtain baseline clearance


One x 6 month extension option

**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

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