top of page


Lead User Researcher

Apply before 6PM (AEDT) on: Tuesday, March 2, 2021

Australian Capital Territory


Agency / Department

Digital Transformation Agency

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

The Digital Transformation Agency is seeking a Lead User Researcher to join the Digital Service Standard team. Your work in the team will make a difference in the way the APS designs and delivers government services to the Australian public. As the Lead User Researcher, you will be an expert practitioner who will be leading and conducting user research activities for the team.

Essential Criteria

  • Demonstrate a minimum of 5 years experience in User Research.
  • Demonstrated experience with synthesis and sensemaking of qualitative research.
  • Demonstrated experience in compelling written, visual and verbal communication of user research insights.
  • Demonstrated experience creating research artefacts that effectively communicate to a wide audience
  • Demonstrated experience creating design hypotheses to improve products and services, and working with team members to run design experiments.
  • Demonstrated experience planning, conducting, and analysing research in a collaborative way within a multidisciplinary team.
  • Demonstrated experience working in a multidisciplinary team, using agile user-centred methods.

Desired Criteria

  • Knowledge of the methodology used by the DTA, familiarity with the research and design community within DTA and the APS
  • Experience in applying the Australian Government’s Digital Service Standard and Service Design and Delivery Process to the design and delivery of products and services.

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

One x 6 month extension option

bottom of page