JOB

Operations Governance Lead

Apply before 6PM (AEDT) on: Tuesday, March 23, 2021

Australian Capital Territory

Agency / Department

Digital Transformation Agency

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$90 per hour***

Overview and Responsibilities

An exciting opportunity exists to join the Digital Identity and myGov Capability branch as the Operations Governance Lead.

The Operations Governance Lead will work as part of a cross-agency multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience.

Essential Criteria

  • Extensive experience (at least 5 years) as a successful Operations Governance Lead.
  • Experience and understanding of operational processes and service management frameworks (ITSM, ITIL, etc) and governance frameworks and operations.
  • Experience and understanding of client support operations (i.e. service centres, escalation processes, incident management, change and release management).
  • Strong communications skills at all levels, with an ability to lead and navigate complex stakeholder engagement to maintain a program view and provide advice to Senior Executives.
  • Ability to navigate and influence program delivery in a fast-paced, dynamic, changing and at times, ambiguous environment.
  • Knowledge and working experience of Agile product development and working effectively in a multidisciplinary team.

Desired Criteria

  • Nil

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

One x 6 month extension option