Jobs/Production Support Professional


Production Support Professional



Agency / Department

Department Industry, Science, Energy and Resources

Experience Level


Employment Type


Expected Rate (inc. Super)

$80 per hour***


Australian Capital Territory


We are seeking an accomplished IT professional for a key production support role. The successful person will be responsible for supporting all aspects of software life cycle. Including implementing, maintaining and enhancing a number of production level business systems in the department. This role is required to ensure timely and professional support and maintenance of new and existing applications with some project work.



We are after an accomplished IT professional for a key production support role.

They will require skills in: 

  • stakeholder engagement and support,
  • technical project coordination
  • software development
  • requirements analysis
  • technical documentation


In addition to strong technical abilities, the positon requires highly developed communication skills evidenced in team interaction, creation of technical documentation and problem/solution describing commentaries. We are looking for an individual who will be able to contribute at team and leadership levels, has a customer focus, being able to engage and influence naturally to ensure desired outcomes are reached. The ability to prioritise effectively is essential. They will need to be approachable and able to work closely with stakeholders, members of multi-functional delivery teams, change management, project managers and vendors during scheduled releases and urgent system outages.

Essential Criteria

  • The ability to engage with stakeholders, respond to enquiries and manage competing priorities
  • Software development skills to implement new applications, trouble shoot and provide technical support. -ASP.NET, Microsoft SQL, VBA, MS Access
  • Strong communication skills
  • Willingness and ability to develop technical documentation
  • Requirements analysis

Desired Criteria

  • Skills and experience in Azure server hosting, Logic Apps, Python, Shopify, SmartForms, SharePoint
  • Experience or knowledge of server operations, database management.
  • Experience in government ICT work environments

Security Clearance


Must have current baseline clearance


Twx x 12 month extension options

**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

Get In Touch

ACT Office Phone (02) 6243 5116

Toll Free Number 1800 161 422

ACT Office: Level 9, Nishi Building, 2 Phillip Law St, Canberra, 2601

ABN 11 635 131 798

ACN 635 131 798

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