Jobs/SAS Support Officer


SAS Support Officer



Agency / Department

Experience Level

Mid Level

Employment Type


Expected Rate (inc. Super)

$80 per hour***


Australian Capital Territory


We are seeking a highly motivated individual with strong SAS skills, knowledge and experience. This role would suit someone who has excellent communication skills, the ability to convey technical ideas to a non-technical audience and enjoys helping people resolve issues. The day-to-day work of the role entails providing hands on assistance and advice, to SAS users across the business. The role will assist SAS users in developing and maintaining SAS code to prepare data, undertake analysis, and produce reporting outputs. The tasks that SAS is used for at the AIHW vary greatly in complexity, size and approach. As a result, candidates that have experience applying their SAS skills in a wide range of situations and data contexts will be best suited to the challenges of the position. The primary role of the position is to provide support for SAS to AIHW staff. This will involve a range of activities, including resolving ad hoc issues, providing one-on-one support and training, and developing user guides and training material. The position is also responsible for helping staff use AIHW’s unique infrastructure related to SAS, which includes a range of custom SAS Enterprise Guide Wizards/Add-ons, integration components between SAS and SharePoint, and shared methods for the production of graphs and tables. The candidate will work as part of a small team within SCU that is responsible for delivering a range of SAS support and data loading functions. The role of SAS at the AIHW SAS and SAS Enterprise Guide are the AIHW’s primary tools for data preparation, analysis, quality assurance and production of tables and graphs for reports. SAS is widely used across the organisation, with around 250 current SAS users that hold a wide range of skills and experience. With 36 different statistical areas, SAS is applied in a wide variety of situations, from doing simple tasks to wrangling complex data and performing complex analysis and reporting. SAS users are supported by a small centralised team within SCU, by online guides and materials, and an established in-house suite of training courses delivered by a qualified trainer. Duty Statement Immediate Manager: SAS and ETL Manager (EL1) Supervisory Responsibilities: None


Under general direction, provide ongoing support to AIHW staff in relation to SAS and other related products* by;

  1. Resolving ad hoc SAS user support requests
  2. Providing one-on-one SAS support and training
  3. Developing guides, support materials and maintaining relevant Intranet/SharePoint pages
  4. Establishing and maintaining an AIHW SAS community
  5. Providing group training if requested by areas
  6. Directly participating in AIHW projects as a SAS developer
  7. Support staff using the AIHW’s in-house Validation tool

Essential Criteria

  1. Significant technical expertise and experience in SAS and SAS Enterprise Guide
  2. Well-developed oral and written communication skills
  3. Well-developed ability to develop productive relationships
  4. Well-developed organisational skills, including the ability to determine priorities, develop local strategies, procedures and work practices.
  5. Demonstrates personal drive and integrity.

Desired Criteria


Security Clearance


**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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