Overview and Responsibilities

The Department of Industry, Science, Energy and Resources (DISER) strives to encourage the sustainable growth of Australian industries including the delivery of a national innovation system to drive knowledge creation, international competitiveness and greater productivity. Our staff are committed to developing policies and delivering programs, in partnership with stakeholders, to provide lasting economic benefits based on principles of social justice and equity for all Australians.

The Division provides a range of enabling services and operations delivery to the department and to Australian businesses. CIO Group are seeking an experienced and motivated Business Analyst to assist across the Department in the Implementation of Servicenow ITSM platform.

Essential Criteria

• Experience developing business scenarios, process maps, data models and use cases
• Experience in developing User Stories and acceptance criteria for developers
• Experience working on complex digital projects in an Agile environment
• Excellent communication and presentation skills

Desired Criteria

• Relevant experience in implementing Information Technology Service Management

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

Two x 12 month options