Jobs/Senior Second Level Support Analyst

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Agency / Department

Department of Education, Skills and Employment

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$60 per hour***

Location

Australian Capital Territory

Overview and Responsibilities

The Department of Education, Skills and Employment is seeking an experienced Senior Second Level Support Analyst to assist with a body of work being undertaken by the agency.

Essential Criteria

1. Excellent Communication and Collaboration skills
2. Demonstrated experience in analysing business process
3. Demonstrated ability to learn and understand IT services/systems
4. Experience in working in a support role on an IT service/project
5. Commitment to delivering a good customer service experience and contributing to a process of continuous improvement

Desired Criteria

1. Demonstrated ability to build and execute complex SQL queries and identify patterns in data which could indicate the presence of a defect.
2. Demonstrated knowledge and experience of Department of Education, Skills and Employment Programs and supporting applications.
3. Experience with an agile working environment

Security Clearance

Must have current baseline clearance

Contract Extensions

***Please refer to our Terms and Conditions for more information regarding the expected rate