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Service Designer

Apply before 6PM (AEDT) on: Tuesday, January 5, 2021

Australian Capital Territory


Agency / Department

Department of Industry, Science, Energy, and Resources

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

The Department of Industry, Science, Energy, and Resources is seeking a Service Designer to support ongoing major projects for the Corporate and Digital Division.

Essential Criteria

  • A hands-on practitioner with demonstrated experience undertaking and overseeing research activities to map the current state of services, and the customer experience (including back end systems and processes), and effectively communicating insights through visual artefacts and story-telling.
  • An influential communicator experienced in leading co-design and collaborative workshops with various stakeholders, and a proven ability to break down barriers and effect change - facilitating consensus for decision-making, and instilling creative confidence for generation, evaluation, and refinement of diverse ideas. Outstanding oral and written communication skills are vital.
  • Experience aligning teams to strategic priorities including developing future state value propositions, business models, and service principles, and undertaking change management strategies to ensure adoption of desired processes and behaviours.
  • Demonstrated knowledge and understanding of human factors with relevant experience in Human Centred Design, and managing bias within research.
  • Tertiary Qualifications in a design related discipline (User Research, Design, Psychology, Anthropology, etc.), or substantial experience and in leading, coordinating and facilitating research and design activities.
  • A demonstrated deep understanding and experience of the DTA Service Design and Delivery Process; the DTA Digital Service Standard; agile ways of working and scaled agile practices.

Desired Criteria

  • Experience working within an IT delivery team
  • Data analysis capability
  • Visual design or communication experience

Security Clearance

Ability to obtain a baseline clearance

Contract Extensions

2 x 12 month extension options

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