JOB

Service Designer

Apply before 6PM (AEDT) on: Tuesday, May 11, 2021

Australian Capital Territory

Agency / Department

Department of Industry, Science, Energy and Resources

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$85 per hour***

Overview and Responsibilities

 

The Department of Industry, Science, Energy, and Resources is seeking a Service Designer to support ongoing major projects for the Corporate and Digital Division. The Service Designer will work in collaboration with the Service Experience Section in undertaking user research, systems mapping, and design and delivery of innovative services. The Service Designer will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning customer, business, and technology needs to deliver effective digital services and delightful customer experiences. This is an opportunity to play an integral part in the transformation of government services to deliver fast, simple and user-centric services for government and the public.

Essential Criteria

  • A hands-on practitioner with demonstrated experience undertaking and overseeing research activities to map the current state of services, and the customer experience (including back end systems and processes), and effectively communicating insights through visual artefacts and story-telling.
  • Demonstrated experienced leading co-design and collaborative workshops with various stakeholders, and a proven ability to break down barriers and effect change - facilitating consensus for decision-making, and instilling creative confidence for generation, evaluation, and refinement of diverse ideas.
  • Experience aligning teams to strategic priorities including developing future state value propositions, business models, and service principles, and undertaking change management strategies to ensure adoption of desired processes and behaviours.
  • Demonstrated knowledge and understanding of human factors with relevant experience in Human Centred Design, and managing bias within research.

Desired Criteria

  • Experience working within a multidisciplinary ICT delivery team.
  • Tertiary Qualifications in a design related discipline (User Research, Design, Psychology, Anthropology, etc.), or substantial experience and in leading, coordinating and facilitating research and design activities.
  • Demonstrated understanding of and experience working in accordance with the Digital Service Standard, and agile frameworks such as Scrum and Kanban.

Security Clearance

  • Must have current baseline clearance

Contract Extensions

Two x 12 month extension options