JOB

Service Designers

Apply before 6PM (AEDT) on: Wednesday, March 3, 2021

Australian Capital Territory

Agency / Department

Department of Education, Skills and Employment

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$110 per hour***

Overview and Responsibilities

The Department of Education, Skills and Employment is seeking multiple Service Designers to help us design and deliver revolutionary new experiences and improved outcomes for job seekers and employers as part of the New Employment Services Model.

Essential Criteria

  • experience in generating journey maps, service blueprints, service models, and clearly articulating actionable insights and opportunities for service and experience improvement
  • tell us about a professional contribution you have made to a product, service, team or organisation of which you are proud.
  • Experience in maturing organisational design capability through activities including sharing best practice methodologies, templates/techniques and through mentoring staff.
  • Please indicate which locations you wish to be consider for
    • Canberra Only
    • North Ryde Only
    • Both locations

Desired Criteria

  • experience in overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
  • have demonstrable experience working in a multidisciplinary team with developers and designers, using an iterative approach to deliver digital services

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

Two x 12 month extension options