Jobs/Service Designers

 

Service Designers

EXPIRED

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Agency / Department

Department of Education, Skills and Employment

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$110 per hour***

Location

Australian Capital Territory

Overview

The Department of Education, Skills and Employment is seeking multiple Service Designers to help us design and deliver revolutionary new experiences and improved outcomes for job seekers and employers as part of the New Employment Services Model.

Responsibilities

The Service Designers will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning user, business, and technology needs to deliver effective digital services and delightful experiences for all users. The successful candidates will have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities, and strong interpersonal skills with the ability to exercise initiative and sound judgement.

The Service Designers will require the ability to work as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including team members, product owners and executives. 

The Department is seeking self-driven, curious individuals with a keen desire to learn, adapt, and make continuous improvement; being committed to seeing things through and delivering on key results and objectives.

Applicants should demonstrate an understanding of:

  • The DTA Service Design and Delivery Process and Digital Service Standard,
  • User research methods,
  • Agile ways of working and scaled agile practices, 
  • User experience design and accessibility in digital services.

Essential Criteria

  • experience in generating journey maps, service blueprints, service models, and clearly articulating actionable insights and opportunities for service and experience improvement
  • tell us about a professional contribution you have made to a product, service, team or organisation of which you are proud.
  • Experience in maturing organisational design capability through activities including sharing best practice methodologies, templates/techniques and through mentoring staff.
  • Please indicate which locations you wish to be consider for
    • Canberra Only
    • North Ryde Only
    • Both locations

Desired Criteria

  • experience in overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
  • have demonstrable experience working in a multidisciplinary team with developers and designers, using an iterative approach to deliver digital services

Security Clearance

Ability to obtain baseline clearance

Extension

Two x 12 month extension options

**Please refer to our Terms and Conditions for more information regarding the expected rate

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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

Get In Touch

ACT Office Phone (02) 6243 5116

Toll Free Number 1800 161 422

ACT Office: Level 9, Nishi Building, 2 Phillip Law St, Canberra, 2601

ABN 11 635 131 798

ACN 635 131 798

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