Jobs/Service Transition Coordinator


Service Transition Coordinator



Agency / Department

Experience Level

Mid Level

Employment Type


Expected Rate (inc. Super)

$110 per hour***


Australian Capital Territory


As a Service Transition Coordinator you will work to the Service Delivery Manager and Project Management team to ensure that new and changing services are successfully transitioned in line with key deliverables. This role requires the right individual to have proven experience in Service Transition, whilst developing their own Service Management experience.


  1. Under guidance from the Service Delivery Manager ensure the effective transfer to Service Operations.
  2. Under guidance from the Service Delivery Manager, liaising with both internal and external stakeholders.
  3. Ensuring that all plans/polices are in place for all agreed services.
  4. Create and maintain the Service Risk Register (SRR).
  5. Take accountability for the transition of new or changed services into BAU.
  6. Develop and improve service transition processes and ensure these are communicated to all stakeholders and followed throughout the Service Transition across the organisation.
  7. Support the delivery of key requirements through the Service Transition by providing ongoing support and expertise.
  8. Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new services.
  9. Ensure all process comply within internal ACSC security and technology standards.
  10. Establish and maintain Service Catalogue and associated OLAs and SLAs where required.

Essential Criteria

  1. ITIL V3 Foundation (minimum)
  2. Experience working in an ITIL Release or Change Management role
  3. Strong stakeholder engagement and communication skills.
  4. Experience in Risk Management and Service Improvement.
  5. Experience in end-to-end service management to user populations of over 500

Desired Criteria

  1. Experience working in a SCRUM framework within an AGILE Software Development environment
  2. Experience in Service Transition and Service Design

Security Clearance


**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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ACT Office Phone (02) 6243 5116

Toll Free Number 1800 161 422

ACT Office: Level 9, Nishi Building, 2 Phillip Law St, Canberra, 2601

ABN 11 635 131 798

ACN 635 131 798

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