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SharePoint Level 2 Support

Apply before 6PM (AEDT) on: Thursday, July 22, 2021

Australian Capital Territory


Agency / Department

The Treasury

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

- Provide Level 2 Support for the SharePoint platform (permissions, site configurations, metadata management, etc. excluding software development or infrastructure management). - Work with the SharePoint Development Team to resolve technical issues and enable a consistent end user experience and accessibility to content. - Develop training resources for SharePoint users and Level 1 Service Desk Support, where required and as directed. - Conduct technical training for SharePoint Content Managers - Contribute to the development of SharePoint policies and strategies. - Contribute to the records-management of SharePoint content (transfers, disposals, migrations) in accordance with Treasury’s Information Governance Framework and the Archives Act 1983. - Respond to service requests for Lvl 2 SharePoint support in accordance with agreed SLAs - Regular reporting on SharePoint content metrics, as directed/agreed

Essential Criteria

1. Demonstrated experience with the SharePoint application (SP2013 and higher) support and site administrator role functions.
2. Demonstrated experience in client service delivery in a support role.
3. Demonstrated experience in developing and delivering technical training for users.

Desired Criteria

1. Experience with SharePoint Online and related technologies.
2. Experience in Commonwealth government information management.
3. Ability to work intuitively, alone or as part of a team environment.
4. Strong organisation skills and ability to prioritise, plan and multitask work assignments and work within deadlines / timelines.

Security Clearance

Must Have current baseline clearance

Contract Extensions

3 x 6 Months

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