Jobs/Sourcing Support Officer


Sourcing Support Officer



Agency / Department

Digital Transformation Agency

Experience Level

Entry Level

Employment Type


Expected Rate (inc. Super)

$50 per hour***


Australian Capital Territory


The Sourcing Support Officer will be the first point of contact for users of the Digital Marketplace. You will provide first level support and advice to Digital Marketplace users. You will respond to phone and email enquiries that cover a range of issues including procurement enquiries and technical platform issues. This position plays an integral role in the assessment of new sellers who seek to join the Digital Marketplace.


This role also manages the associated seller assessment workflow within the team and the broader operations program. You will also provide support and advice to buyers to assist them to use the Digital Marketplace effectively for their sourcing requirements. You will use your strong judgement to identify and escalate issues and matters to senior team members to ensure effective and timely resolution.

Essential Criteria

  1. Experience in the management of stakeholders both internal and external to the service.
  2. An ability to coordinate and manage a seller assessment workflow process.
  3. Experience with talking to customers and responding professionally to customer issues and resolving these to the customers satisfaction in a prompt manner.
  4. An ability to use judgement when assessing user issues and to use your understanding of the working environment for effective outcomes to customer needs.
  5. Experience managing sensitive, difficult and complex problems relating to customer service.
  6. Experience providing support in an agile environment.

Desired Criteria

  1. A genuine understanding of the Commonwealth procurement framework including the Commonwealth Procurement Rules.
  2. Experience assessing financial stability, governance arrangements and product offerings of businesses.
  3. Experience in the assessment of case studies, references and supporting documentation.

Security Clearance

Must have current baseline clearance



6 months

**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

Get In Touch

ACT Office Phone (02) 6243 5116

Toll Free Number 1800 161 422

ACT Office: Level 9, Nishi Building, 2 Phillip Law St, Canberra, 2601

ABN 11 635 131 798

ACN 635 131 798

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