Jobs/Stakeholder Engagement Officer


Stakeholder Engagement Officer



Agency / Department

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***


Australian Capital Territory


The Department of Industry, Science, Energy and Resources are seeking an experienced Stakeholder Engagement Officer to assist the Business Development Manager in the team that manages the website and associated 13 28 46 Contact Centre. The website is a single digital entry point connecting Australian business owners to information, grants, registrations and support from government. The successful candidate would work within a multi-disciplinary agile team with content writers, contact centre administrators, data analysts, project managers, developers, and user experience designers. While The successful candidate would work most closely with the Business Development Manager, they may be asked to assist other teams as required. Current priorities include fostering greater collaboration with stakeholders to better position and the 13 28 46 Contact Centre as the government’s single entry point for business, and the development of a marketing strategy to increase awareness of and the 13 28 46 Contact Centre.


The successful candidate would contribute to this through stakeholder engagement activities including setting up meetings, taking and distributing minutes, preparing briefings and talking points, preparing communications products, creating and updating stakeholder details in the department’s CRM, attending events, and stakeholder analysis. You would also contribute to the preparation of service schedules and service level agreements.

Essential Criteria

  1. Extensive stakeholder engagement experience including the development of associated products such as briefings, talking points, minutes and associated communications products
  2. Experience in developing social media and marketing strategies and associated products
  3. Proven self-direction with organisation and planning skills and the ability to exercise initiative, discretion and judgement in working independently and as part of a team

Desired Criteria

  1. Awareness of government priorities around service delivery for business and the digital environment for citizens and business ability to navigate a politically sensitive environment
  2. Experience in designing service schedules and service level agreements
  3. Experience in the use of Customer Relationship Management databases
  4. Awareness of and the 13 28 46 Contact Centre

Security Clearance


**Please refer to our Terms and Conditions for more information regarding the expected rate



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