The Australian Electoral Commission is seeking a vFire support analyst to assist with their ICT Service Management. vFire is the ICT Service Management tool the AEC utilise as the self-service interface and integration platform to log calls, set up rules and simulate outages. It is used by business areas to integrate their processes into other business functions via vFire’s enterprise service management. vFire partitioning puts all functions into a unified, multi-tenanted platform which allows users to segregate department-specific information. vFire’s features include problem management, availability management, service life cycle process, self-service customer portal, release and change management.