Cookie Policy – MerlAI

1. What are cookies?

Cookies are small text files that are downloaded to your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners. Similar technologies such as local storage, pixels, and scripts may also be used for similar purposes. In this policy, we refer to all of these technologies collectively as "cookies".

2. How we use cookies

We use cookies to help operate, protect, and improve MerlAI. This includes:

Keeping you signed in and maintaining your session while you navigate between pages;
Remembering certain preferences (such as previously selected options or templates);
Understanding how the site is used so we can improve performance, reliability, and user experience; and
Supporting security features and helping us detect unusual or malicious activity.

3. Types of cookies we use

3.1 Strictly necessary cookies

These cookies are essential for the operation of the site and to provide the services you request (for example, maintaining your login session and enabling secure account access). Without these cookies, some parts of the site would not function properly. Because they are strictly necessary, you cannot opt out of them through our cookie controls.

3.2 Functional cookies

These cookies allow the site to remember choices you make (such as language, region, or interface preferences) and provide enhanced, more personalised features. If you disable these cookies, some preferences may need to be set manually each time you visit.

3.3 Performance and analytics cookies

We may use analytics cookies to understand how visitors interact with MerlAI (for example, which pages are visited most often, how users move around the site, and where errors occur). This helps us improve performance and user experience. Where analytics tools are provided by third parties, they may set their own cookies to perform these services.

3.4 Third-party cookies

In some cases, third parties may set cookies on your device when you visit MerlAI, for example to provide analytics, payment processing, or embedded content. These third parties are responsible for their own cookies and may use them for their own purposes, in accordance with their privacy and cookie policies.

4. How long cookies last

Some cookies are "session" cookies, which are deleted when you close your browser. Others are "persistent" cookies, which stay on your device for a period of time or until you delete them. The specific duration depends on the cookie and its purpose.

5. Your choices and controls

5.1 Browser settings

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. You can usually find these settings in the "Options" or "Preferences" menu of your browser. However, if you block all cookies, some features of MerlAI may not function properly.

5.2 Device and platform controls

Your device or operating system may provide additional controls for cookies, local storage, and similar technologies (for example, privacy settings or tracking preferences). Please refer to your device or platform documentation for details.

5.3 Third-party opt-outs

Where we use third-party analytics or similar services, those providers may offer their own opt-out mechanisms. You can review their privacy/cookie policies for more information about the options they provide.

6. Relationship with our Privacy Policy

This Cookie Policy should be read together with our Privacy Policy, which provides more detail about how we collect, use, and protect personal information in connection with MerlAI.

7. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last updated" date above and may provide additional notice (for example, via the site or by email).

8. Contact us

If you have any questions about this Cookie Policy or our use of cookies at MerlAI, you can contact us at:

Merlin's Group Pty Ltd
Email: support@merlinsgroup.com.au
Address: Level 9, 2 Phillip Law St, New ACTON ACT 2601, Australia