Support

Help Centre

Browse common questions about getting started, billing, AI output, and security. If you can't find what you need, you can always reach out to our team.

Getting started

Learn how to create an account, start a new resume, and make the most of MerlAI's suggestions.

  • • Creating your MerlAI account
  • • Starting a new resume from scratch
  • • Importing or pasting an existing resume
  • • Choosing and switching templates
  • • Where to find your generated documents

For detailed guidance, visit our Guides page.

Plans & billing

Understand the different plans, one-off downloads, and how billing works.

  • • Free vs paid options
  • • Single Download and Pro plans
  • • Updating payment details
  • • Managing renewals and cancellations
  • • Getting invoices and receipts

See full pricing details on our Pricing page.

AI output & quality

Tips for getting strong, tailored resumes and cover letters from MerlAI.

  • • Providing a clear job description
  • • Editing and refining AI suggestions
  • • Matching tone to your industry
  • • Regenerating sections you're not happy with
  • • Exporting to PDF and Word formats

Account & security

Manage your account, login details, and security settings.

  • • Resetting your password
  • • Updating your email address
  • • Signing in on a new device
  • • Deactivating or reactivating your account
  • • How we protect your data

For more detail, visit our Security page.

Privacy & data

Understand how your personal information and resume content is used.

  • • What information we store
  • • How long we keep your data
  • • How AI models use your content
  • • Requesting deletion of your data
  • • Cookies and tracking technologies

See our Privacy Policy and Cookie Policy for full details.