Help Centre

Getting Started

Learn how to create an account, start a new resume, and make the most of MerlAI's suggestions.

• Creating your MerlAI account: Sign up with your email address and verify your account to get started.
• Starting a new resume from scratch: Use our guided wizard to build your resume step by step.
• Importing or pasting an existing resume: Upload your current resume or paste the text to enhance it with AI.
• Choosing and switching templates: Browse our professional templates and switch between them at any time.
• Finding your generated documents: Access all your resumes and cover letters from your account dashboard.

For detailed guidance, visit our Guides page.

Plans & Billing

Understand the different plans, one-off downloads, and how billing works.

• Free vs paid options: Compare what's available in our free tier versus premium features.
• Single Download and Pro plans: Choose between one-time purchases or recurring subscriptions.
• Updating payment details: Manage your billing information and payment methods in account settings.
• Managing renewals and cancellations: Control your subscription settings and cancel anytime.
• Getting invoices and receipts: Download billing documents from your account for expense reporting.

See full pricing details on our Pricing page.

AI Output & Quality

Tips for getting strong, tailored resumes and cover letters from MerlAI.

• Providing a clear job description: Copy the full job posting to get more targeted AI suggestions.
• Editing and refining AI suggestions: Use the AI output as a starting point and customise to match your voice.
• Matching tone to your industry: Adjust the formality and style based on your target role and sector.
• Regenerating sections: Not happy with a section? Generate new variations until you find the right fit.
• Exporting to PDF and Word: Download in multiple formats for different application requirements.

Account & Security

Manage your account, login details, and security settings.

• Resetting your password: Use the 'Forgot Password' link on the login page to reset your credentials.
• Updating your email address: Change your login email from the account settings page.
• Signing in on a new device: Your account works across all devices with the same login credentials.
• Account management: Deactivate or reactivate your account as needed from account settings.
• Data protection: Learn how we safeguard your personal information and resume content.

For more detail about our security practices, visit our Security page.

Privacy & Data

Understand how your personal information and resume content is used and protected.

• Information we store: We keep only what's necessary to provide our services and improve your experience.
• Data retention periods: Learn how long we keep your data and when it's automatically deleted.
• AI model usage: Understand how our AI systems use your content to generate suggestions.
• Data deletion requests: Request removal of your personal data and account information at any time.
• Cookies and tracking: Control what information we collect through cookies and analytics.

See our Privacy Policy and Cookie Policy for full details.

Legal & Policies

Review the legal terms and policies that apply when you use MerlAI.

• Terms of Service: The legal agreement covering your use of our platform and services.
• Privacy Policy: How we collect, use, and protect your personal information.
• Security practices: Technical and operational measures we use to protect your data.
• Cookie Policy: Information about cookies and tracking technologies we use.

You can review our Terms of Service, Privacy Policy, Security, and Cookie Policy.

Still Need Help?

If you can't find the answer to your question or need personalised support, our team is here to help. Contact us at support@merlinsgroup.com.au or use our contact form.

Merlin's Group Pty Ltd
Email: support@merlinsgroup.com.au
Address: Level 9, 2 Phillip Law St, New ACTON ACT 2601, Australia