Business Analyst Resume Overview
Business Analysts are essential in bridging the gap between IT and business objectives. A strong BA resume demonstrates your ability to gather requirements, analyse processes, and deliver solutions that drive business value. In Australia, BA roles are in high demand across banking, government, consulting, and technology sectors.
💡 Key Resume Tips for Business Analysts
- Quantify your impact – Include metrics like "reduced processing time by 40%" or "delivered $2M in annual savings"
- Highlight methodologies – Mention Agile, Scrum, Waterfall, or hybrid approaches you've used
- Show technical breadth – List tools like JIRA, Confluence, SQL, Visio, and any BI tools
- Emphasise stakeholder management – BAs work across teams, so highlight your communication skills
Business Analyst Resume Example
Sarah Mitchell
Sydney, NSW | 0412 345 678 | sarah.mitchell@email.com | linkedin.com/in/sarahmitchell
Professional Summary
Results-driven Business Analyst with 6+ years of experience delivering digital transformation projects across financial services and government sectors. Proven track record of translating complex business requirements into actionable solutions, with expertise in Agile methodologies and stakeholder engagement. Skilled in process optimisation, data analysis, and driving projects from inception to delivery.
Key Skills
Requirements Gathering & Documentation • Business Process Modelling (BPMN) • Agile/Scrum • Stakeholder Management • SQL & Data Analysis • JIRA & Confluence • User Story Writing • UAT Coordination • Change Management • Power BI
Professional Experience
Senior Business Analyst
Commonwealth Bank of Australia, Sydney | March 2021 – Present
- Led requirements gathering for a $15M digital banking platform upgrade, engaging 50+ stakeholders across 8 departments
- Developed comprehensive business requirements documents (BRDs) and user stories that reduced development rework by 35%
- Facilitated Agile ceremonies including sprint planning, daily standups, and retrospectives for a team of 12
- Created process maps and data flow diagrams that identified $1.2M in annual operational savings
- Coordinated UAT with business users, achieving 98% test case pass rate on first release
Business Analyst
NSW Department of Customer Service, Sydney | January 2019 – February 2021
- Analysed and documented requirements for a citizen-facing digital services portal serving 2M+ users
- Partnered with UX team to develop user personas and journey maps, improving customer satisfaction scores by 28%
- Wrote and maintained 200+ user stories in JIRA, ensuring alignment with business objectives
- Produced weekly status reports and presented progress to executive steering committee
Junior Business Analyst
Accenture, Sydney | July 2017 – December 2018
- Supported senior BAs in requirements workshops for telecommunications and retail clients
- Created process documentation and training materials for system implementations
- Performed data analysis using SQL to identify trends and support business cases
Education
Bachelor of Commerce (Information Systems)
University of Sydney | 2017
Certifications: Certified Business Analysis Professional (CBAP) • Professional Scrum Master I (PSM I) • PRINCE2 Foundation
What to Include in a Business Analyst Resume
1. Professional Summary
Open with a punchy 3-4 sentence summary that highlights your years of experience, key industries, methodologies, and standout achievements. Tailor this to each role you apply for.
2. Core Skills Section
Include a mix of technical and soft skills relevant to BA work:
- Technical: SQL, JIRA, Confluence, Visio, Power BI, Tableau, Excel (advanced)
- Methodologies: Agile, Scrum, Waterfall, SAFe, Lean Six Sigma
- Documentation: BRDs, FRDs, User Stories, Use Cases, Process Maps
- Soft Skills: Stakeholder Management, Communication, Problem-Solving, Facilitation
3. Professional Experience
For each role, include:
- Job title, company, location, and dates
- 4-6 bullet points starting with strong action verbs
- Quantified achievements wherever possible (dollars saved, time reduced, users impacted)
- Specific projects or initiatives you contributed to
4. Education & Certifications
List your degree and any relevant certifications. Popular BA certifications in Australia include:
- CBAP (Certified Business Analysis Professional)
- CCBA (Certification of Capability in Business Analysis)
- PMI-PBA (Professional in Business Analysis)
- Agile/Scrum certifications (PSM, CSM, SAFe)
🎯 ATS Optimisation Tips
Many Australian employers use Applicant Tracking Systems. To ensure your resume gets through:
- Use keywords from the job description (e.g., "requirements gathering", "stakeholder engagement")
- Avoid tables, graphics, and complex formatting
- Use standard section headings
- Save as PDF or Word document as specified
Business Analyst Resume Tips by Experience Level
Entry-Level / Graduate BA
- Highlight relevant coursework, internships, and university projects
- Emphasise transferable skills like analysis, communication, and problem-solving
- Include any exposure to BA tools or methodologies
Mid-Level BA (3-5 years)
- Focus on specific project achievements and measurable outcomes
- Demonstrate progression and increasing responsibility
- Highlight certifications and professional development
Senior / Lead BA
- Emphasise leadership, mentoring, and team coordination
- Include strategic initiatives and business transformation projects
- Showcase stakeholder management at executive level