Receptionist Resume Overview
Receptionists and administrative assistants are the face of every organisation. Whether you're working in a corporate office, medical practice, legal firm, or hospitality venue, your resume needs to demonstrate excellent communication skills, professionalism, and the ability to multitask. In Australia, these roles often combine front desk duties with administrative support, making versatility a key selling point.
💡 Key Resume Tips for Receptionists
- Lead with soft skills – Communication, organisation, and professionalism are essential
- List specific systems – MYOB, Xero, booking systems, phone systems, CRMs
- Highlight multitasking – Show you can handle calls, visitors, and admin simultaneously
- Include typing speed – If you have strong WPM, mention it
Receptionist Resume Example
Jessica Nguyen
Brisbane, QLD | 0456 789 012 | jessica.nguyen@email.com | linkedin.com/in/jessicanguyen
Professional Summary
Highly organised and professional Receptionist with 5+ years of experience providing exceptional front desk service across corporate and healthcare environments. Known for creating welcoming first impressions, managing high call volumes, and supporting busy teams with administrative tasks. Proficient in Microsoft Office, various booking systems, and accounts software. Committed to maintaining efficient office operations while delivering outstanding customer service.
Key Skills
Front Desk Management • Multi-line Phone Systems • Appointment Scheduling • Customer Service Excellence • Microsoft Office Suite (Advanced) • Data Entry & Filing • Travel Arrangements • Meeting Coordination • MYOB & Xero • Visitor Management • Professional Communication
Professional Experience
Receptionist / Administrative Assistant
Brisbane Medical Specialists, Brisbane QLD | April 2021 – Present
- Manage front desk operations for busy medical practice with 8 specialist doctors and 200+ patient visits per week
- Coordinate appointments using Best Practice and Gentu booking systems, optimising scheduling to reduce wait times by 20%
- Process patient payments, Medicare claims, and maintain accurate financial records
- Handle 80+ phone calls daily, triaging enquiries and managing appointment requests
- Prepare correspondence, referral letters, and maintain patient records with strict confidentiality
- Train 3 new reception staff on systems, procedures, and patient communication protocols
Corporate Receptionist
Deloitte, Brisbane QLD | January 2019 – March 2021
- Provided front-of-house reception services for professional services firm with 150+ staff
- Greeted and directed clients, visitors, and candidates, ensuring polished first impressions
- Managed boardroom bookings and catering for client meetings and internal events
- Coordinated domestic and international travel arrangements for senior partners
- Processed invoices, managed office supplies, and liaised with building management
- Provided administrative support including document formatting, binding, and courier arrangements
Receptionist
Quest Apartment Hotels, Brisbane QLD | June 2017 – December 2018
- Managed guest check-in/check-out and handled reservations for 85-room apartment hotel
- Responded to guest enquiries and resolved complaints with professionalism
- Processed payments and maintained accurate records using property management system
- Upsold room upgrades and additional services, contributing to revenue targets
Education & Training
Certificate III in Business Administration – TAFE Queensland | 2018
Additional: First Aid Certificate (Current) • RSA Certificate • Typing: 75 WPM
What to Include in a Receptionist Resume
1. Professional Summary
Open with a concise summary that highlights:
- Years of reception/admin experience
- Key industries you've worked in
- Your standout qualities (professional, organised, friendly)
- Notable achievements or skills
2. Key Skills Section
Include a mix of technical and interpersonal skills:
- Technical: Microsoft Office, booking systems, accounts software (MYOB, Xero), CRMs
- Communication: Phone manner, written correspondence, visitor greeting
- Organisation: Diary management, filing, multitasking, time management
- Specific: Typing speed, languages spoken, industry knowledge
3. Work Experience
For each role, include achievements that demonstrate your value:
- Volume handled (calls, visitors, appointments per day/week)
- Systems and software used
- Process improvements you implemented
- Positive feedback or recognition received
4. Education & Certifications
Relevant qualifications include:
- Certificate III/IV in Business Administration
- Medical receptionist certificates (if applicable)
- First Aid, RSA, or industry-specific training
- Software certifications (Microsoft Office Specialist)
🎯 Stand Out as a Receptionist Candidate
- Tailor to the industry – Medical practices need different skills than law firms
- Quantify where possible – "Handled 100+ calls daily" beats "answered phones"
- Show progression – Highlight increased responsibilities over time
- Include soft skills with evidence – Don't just say "good communicator" – prove it
Receptionist Resume Tips by Industry
Medical/Dental Reception
- Highlight patient management system experience (Best Practice, Medirecords, Dental4Windows)
- Include Medicare billing and private health fund processing
- Emphasise confidentiality and empathy with patients
Corporate/Legal Reception
- Focus on professional presentation and client interaction
- Include boardroom management and executive support
- Highlight document management and confidentiality
Hospitality/Hotel Reception
- Include property management systems (Opera, RMS, Protel)
- Highlight upselling and revenue contribution
- Emphasise guest experience and problem resolution
General Office Administration
- Emphasise versatility and willingness to help across teams
- Include accounts payable/receivable experience if applicable
- Highlight project support and coordination skills