Jobs/BGM Support Analyst


BGM Support Analyst



Agency / Department

Department of Industry, Science, Energy and Resources

Experience Level

Mid Level

Employment Type


Expected Rate (inc. Super)

$30 per hour***


Australian Capital Territory


The Department of Industry, Science, Energy and Resources is seeking an experienced BGM Support Analyst to assist with a body of work being undertaken by the agency.


  1.  Investigate and analyse escalated support tasks (Level 2 and 3), taking appropriate action to reach resolution, including via creating or updating configuration in Microsoft Dynamics CRM as required.
  2.  Provide timely, accurate and plain English support, using problem solving skills and judgement to triage and resolve incidents, following or developing knowledge base articles.
  3.  Work collaboratively with, and assist with appropriate upskilling of, Grants program delivery areas, the Level 1 Support team, and more senior technical staff as required.
  4.  Keep up-to-date on new functionality and participate in testing of upgrades, patches or other changes across the platform.
  5.  Use departmental service management tools including Microsoft DevOps to manage tasks.
  6.  Undertake other duties as directed by the Manager.

Essential Criteria

  1. Demonstrated experience in creating or updating configuration in Microsoft Dynamics CRM.
  2. Ability to manage multiple, often conflicting priorities, while maintaining a high standard of customer service.
  3. Demonstrated strong communication and collaboration skills; ability to interact with stakeholders with multiple perspectives and technical skills.
  4. Comfortable in a dynamic, fast moving agile environment.
  5. Delivery and management of grants and services would be an advantage.

Desired Criteria


Security Clearance

Must have current baseline clearance


upto 2 x 12 months

**Please refer to our Terms and Conditions for more information regarding the expected rate



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