Jobs/Cisco Collaboration / Voice Administration Specialist


Cisco Collaboration / Voice Administration Specialist



Agency / Department

Department of Education, Skills and Employment

Experience Level


Employment Type


Expected Rate (inc. Super)

$60 per hour***


Australian Capital Territory


The Department of Education, Skills and Employment is seeking an experience Cisco support manager 


The successful candidate is required to: 

  • Level 3 support of the department’s Cisco Unified Communications Manager, Cisco Unified Contact Centre Express, Cisco Unity, Cisco IM & Presence and Cisco Jabber.
  • Administer and provide solutions for the Cisco Unified Communications systems above, including Expressways, Cisco Smart Licensing, UCS, RTMT, CAR and related diagnostic tools.
  • Undertake diagnosis and problem resolution in relation to Cisco Contact Centre Express and Cisco Unified Communications.
  • Consult, design and deploy maintenance tasks, such as application patching, and version upgrades
  • Liaise effectively with internal clients at all levels.
  • Provide reports and advice to managers
  • Manage and deliver on competing priorities within tight timeframes.
  • Collaborative and share knowledge, working as a team with other voice team members, particularly in the resolution of technical issues and planning.
  • Keep abreast of daily monitoring and health check tasks to ensure the availability of the department’s voice and contact centre services.

Essential Criteria

  • Cisco Unified Communications Solution Architecture and Administrator skills
  • Cisco Unified Contact Centre Express Administrator and Script skills
  • Cisco voice, contact centre, Jabber, Unity Troubleshooting skills
  • Technical documentation and major system upgrade planning and implementation
  • Communications and stakeholder management skills

Desired Criteria

  • Applications development experience using Cisco Unified Communications APIs and/or integration to achieve SQL or customised reporting, Omni-channel integrations

Security Clearance

Ability to obtain baseline clearance


One x 6 month extension option 

**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

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