Jobs/Cisco Collaboration / Voice Administration Specialist

 

Cisco Collaboration / Voice Administration Specialist

EXPIRED

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Agency / Department

Department of Education, Skills and Employment

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$60 per hour***

Location

Australian Capital Territory

Overview

The Department of Education, Skills and Employment is seeking an experience Cisco support manager 

Responsibilities

The successful candidate is required to: 

  • Level 3 support of the department’s Cisco Unified Communications Manager, Cisco Unified Contact Centre Express, Cisco Unity, Cisco IM & Presence and Cisco Jabber.
  • Administer and provide solutions for the Cisco Unified Communications systems above, including Expressways, Cisco Smart Licensing, UCS, RTMT, CAR and related diagnostic tools.
  • Undertake diagnosis and problem resolution in relation to Cisco Contact Centre Express and Cisco Unified Communications.
  • Consult, design and deploy maintenance tasks, such as application patching, and version upgrades
  • Liaise effectively with internal clients at all levels.
  • Provide reports and advice to managers
  • Manage and deliver on competing priorities within tight timeframes.
  • Collaborative and share knowledge, working as a team with other voice team members, particularly in the resolution of technical issues and planning.
  • Keep abreast of daily monitoring and health check tasks to ensure the availability of the department’s voice and contact centre services.

Essential Criteria

  • Cisco Unified Communications Solution Architecture and Administrator skills
  • Cisco Unified Contact Centre Express Administrator and Script skills
  • Cisco voice, contact centre, Jabber, Unity Troubleshooting skills
  • Technical documentation and major system upgrade planning and implementation
  • Communications and stakeholder management skills

Desired Criteria

  • Applications development experience using Cisco Unified Communications APIs and/or integration to achieve SQL or customised reporting, Omni-channel integrations

Security Clearance

Ability to obtain baseline clearance

Extension

One x 6 month extension option 

**Please refer to our Terms and Conditions for more information regarding the expected rate

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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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Toll Free Number 1800 161 422

ACT Office: Level 9, Nishi Building, 2 Phillip Law St, Canberra, 2601

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