Jobs/Communications Support Officer


Communications Support Officer



Agency / Department

Digital Transformation Agency

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***


Australian Capital Territory


An exciting opportunity exists to join the myGov and Digital Identity team as a Communications Support Officer. The Communications Support Officer is an integral part of the Branch providing high-level coordination, administrative and operational support. This role will have responsibility for managing secretariat functions for the Communications Working Group meetings and support engagement activities across the program. Within this role there will also be opportunities to build capabilities across several other areas within the Division


We are looking for an enthusiastic candidate to:  

  • Support drafting of communications micro campaigns, media responses, briefs, respond to emails.  
  • Assist in developing program standard templates using style guides and in keeping with the DTA style manual.
  • Liaise with both internal and external communications teams to progress work.
  • Report on and follow up on actions and decisions arising from the Communications Working Group meetings.  
  • Develop and send out regular newsletters, blogs, and engagement pieces.  
  • Establish and maintain effective relationships with key stakeholders internally and externally.  
  • Respond promptly and courteously to stakeholder requests. This may include collating and disseminating information, resolving problems or escalate issues when required.  
  • Contributing to a range of high-level written material including engagement and onboarding documentation, material and responses, website content and briefs.  
  • Assist with Website maintenance, management, and content upload on GovCMS (training will be given in this area).  
  • Update and maintain engagement CRMS with details of engagements (training will be given in this area)  
  • Update and maintain project timelines and tasks.
  • Other communication and engagement support tasks associated with project delivery and management.

Essential Criteria

  • Confidence using Microsoft Office programs
  • Excellent organisational and time management skills
  • Highly developed networking and relationship management skills
  • Excellent written and oral communication skills
  • Experience in communications and/or media

Desired Criteria

  1. Experience working in a complex, dynamic team environment

Security Clearance

Ability to obtain baseline clearance


1 x 3 month

**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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