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Interaction Designer / User Researcher

Apply before 6PM (AEDT) on: Wednesday, June 17, 2020

Australian Capital Territory


Agency / Department

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

The Department of Industry, Science, Energy, and Resources is seeking to fill multiple positions to support ongoing major projects across the Corporate and Digital Division. The role will be responsible for driving a human-centric approach to service delivery, with a focus on understanding customer, business, and technology needs and balancing these to deliver effective digital services. This is an opportunity to play an integral part in the transformation of government services to deliver fast, simple and user-centric services for government and the public. The successful candidates will have the opportunity to work on the following projects: 1. A high-profile cross-agency program of work, part of the government’s deregulation agenda, with the aim to help make it easier for businesses to take on an employee. The major deliverable is the design and development of an online tool which will guide employers to generate an employee agreement/contract. 2. Delivering ongoing service improvements, features, and enhancements to the website, as well as developing new products under the umbrella. 3. Contributing to multiple departmental digital initiatives, and pubic-facing and internal services , as part of agile multi-disciplinary teams, in the Corporate and Digital Division. We are seeking an experienced User Experience Designer / User Researcher who will work as part of multi-disciplinary teams to advise, plan, conduct, and lead user research activities and help ensure new products, and service improvements are designed to meet user needs. The successful candidate will be working in a talented and motivated team, including a Front End Developer / User Interface designer. Teams will be primarily co-located in Industry House in Canberra, and will work using agile software development methods.

Essential Criteria

  1. Must have current baseline clearance
  2. Demonstrates relevant experience leading, planning, and undertaking qualitative and quantitative user research activities and overseeing expert advice from multiple sources, to provide coherent advice to further organisational objectives.
  3. Experience in mapping, synthesising research, developing insights, and clearly articulating and presenting findings to inform and drive decision, through the development of user journey’s, experience maps, and customer storyboards.
  4. Demonstrated knowledge and understanding of human factors with relevant experience in managing bias within research and a genuine interest in understanding human needs and behaviours.
  5. Demonstrated experience providing direction and leading multi-disciplinary design teams in the prototyping and delivery of minimal viable products/services within the confines of a Design System, including developing value propositions, service principles, user flows, layouts, information architecture, and navigation in accordance with accessibility guidelines (WCAG 2.0).
  6. An influential communicator with demonstrated experience leading co-design and collaborative workshops with various stakeholders, and a proven ability to break down barriers and effect change - facilitating consensus for decision-making, and instilling creative confidence for generation, evaluation, and refinement of diverse ideas.

Desired Criteria

  1. Experience working within an IT delivery team
  2. Data Analysis capability
  3. Tertiary Qualifications in a design related discipline (Human Factors, Systems Design, Psychology, Computer Interaction, etc.)

Security Clearance

Contract Extensions

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