The Department of Industry, Science, Energy, and Resources is seeking to fill multiple positions to support ongoing major projects across the Corporate and Digital Division. The role will be responsible for driving a human-centric approach to service delivery, with a focus on understanding customer, business, and technology needs and balancing these to deliver effective digital services. This is an opportunity to play an integral part in the transformation of government services to deliver fast, simple and user-centric services for government and the public. The successful candidates will have the opportunity to work on the following projects: 1. A high-profile cross-agency program of work, part of the government’s deregulation agenda, with the aim to help make it easier for businesses to take on an employee. The major deliverable is the design and development of an online tool which will guide employers to generate an employee agreement/contract. 2. Delivering ongoing service improvements, features, and enhancements to the business.gov.au website, as well as developing new products under the business.gov.au umbrella. 3. Contributing to multiple departmental digital initiatives, and pubic-facing and internal services , as part of agile multi-disciplinary teams, in the Corporate and Digital Division. We are seeking an experienced User Experience Designer / User Researcher who will work as part of multi-disciplinary teams to advise, plan, conduct, and lead user research activities and help ensure new products, and service improvements are designed to meet user needs. The successful candidate will be working in a talented and motivated team, including a Front End Developer / User Interface designer. Teams will be primarily co-located in Industry House in Canberra, and will work using agile software development methods.