JOB

IT Service Desk Analyst

Apply before 6PM (AEDT) on: Saturday, August 22, 2020

Australian Capital Territory

Agency / Department

Experience Level

Entry Level

Employment Type

Contract

Expected Rate (inc. Super)

$53 per hour***

Overview and Responsibilities

The Service Desk Analyst provides first and limited second level IT support to the Attorney-General’s Department and the Australian Government Solicitor. The role is the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed. The role is based in Canberra and may require interstate travel. The successful applicant will work as part of a local and geographically disperse team and shares a reporting line. The candidate must possess strong client service and technical skills, and applies sound initiative. Must have a proven understanding of ITIL and IT Service Desk & Onsite best practice. The hours of operation are 37.5 per week with some out of hours and weekend requirements as directed.

Essential Criteria

  1. Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
  2. Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  3. Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 7/10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
  4. A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.
  5. Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.

Desired Criteria

Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.

Security Clearance

Contract Extensions