Jobs/IT Service Desk Analyst


Apply for this opportunity

Why do you think you are the best choice for this position?

Homepage Black Roller.gif

Incomplete Entries

IT Service Desk Analyst

Apply before 6PM (AEDT) on: Wednesday, January 13, 2021



Agency / Department

Attorney-General's Department

Experience Level

Mid Level

Employment Type


Expected Rate (inc. Super)

$60 per hour***


Australian Capital Territory

Overview and Responsibilities

The Service Desk Analyst provides first and limited second level IT support to the Attorney-General’s Department and the Australian Government Solicitor. The role is the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed.

Essential Criteria

  • Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
  • Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  • Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
  • A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.
  • Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.

Desired Criteria

  • Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.

Security Clearance

The candidate must hold a current NV1 security clearance.

Contract Extensions

One x 12 month extension option 

***Please refer to our Terms and Conditions for more information regarding the expected rate