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IT Service Desk Analyst

Apply before 6PM (AEDT) on: Wednesday, January 13, 2021

Australian Capital Territory


Agency / Department

Attorney-General's Department

Experience Level

Mid Level

Employment Type


Expected Rate (inc. Super)

$60 per hour***

Overview and Responsibilities

The Service Desk Analyst provides first and limited second level IT support to the Attorney-General’s Department and the Australian Government Solicitor. The role is the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed.

Essential Criteria

  • Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
  • Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  • Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
  • A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.
  • Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.

Desired Criteria

  • Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.

Security Clearance

The candidate must hold a current NV1 security clearance.

Contract Extensions

One x 12 month extension option 

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