JOB

Operations Lead

Apply before 6PM (AEDT) on: Tuesday, April 7, 2020

New South Wales

Agency / Department

Experience Level

Senior

Employment Type

Contract

Expected Rate (inc. Super)

$130 per hour***

Overview and Responsibilities

The DTA has a requirement for an experienced Operations Lead. The Operations Lead will work as part of a multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience. The product team will be undertaking discovery work on a key digital product, with a target commencement date of 20 April 2020. As the program lead for operations, you will be required to lead a small team responsible for the establishment of a digital support and operations model. This will involve leading conversations and discussions across-agencies to define the requirements for client support, service operations, risk management (fraud and cyber security) and governance arrangements. In this role you will need experience, understanding and knowledge of the types of client support models, service operations frameworks and risk management standards to deliver the required outcomes. The Operations Lead will work closely with the Product Manager and the rest of the team providing high-level guidance and advice to support the product’s operations. The DTA has a requirement for an experienced Operations Lead. The Operations Lead will work as part of a multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience. The product team will be undertaking discovery work on a key digital product, with a target commencement date of 20 April 2020. As the program lead for operations, you will be required to lead a small team responsible for the establishment of a digital support and operations model. This will involve leading conversations and discussions across-agencies to define the requirements for client support, service operations, risk management (fraud and cyber security) and governance arrangements. In this role you will need experience, understanding and knowledge of the types of client support models, service operations frameworks and risk management standards to deliver the required outcomes. The Operations Lead will work closely with the Product Manager and the rest of the team providing high-level guidance and advice to support the product’s operations. Remote Working Please note that the product team is largely working remotely for the foreseeable future. This presents a challenge for engaging with stakeholders that a successful candidate will have to navigate. The suitable candidate will initially be required to work remotely, in the longer term onsite, as part of the team at the Digital Transformation Agency. The successful candidate will attend and actively participate in project planning events as required. And deliver work in a self-managing multi-disciplined team environment. A condition of engagement is that proposed personnel have the required resources to work remotely. Additional expenses incurred by Supplier proposed personnel will not be accepted by the DTA. BYO Device You will need to BYO device in the early stages of the engagement. Access will be granted to the agency’s systems based on security clearance and need to know requirements. The DTA can onboard remotely and IT support staff will be available in both its offices in Canberra and Sydney if needed.

Essential Criteria

  1. MUST HAVE BASELINE CLEARANCE
  2. Extensive experience as a successful Operations Lead.
  3. Experience and understanding of operational processes and service management frameworks (ITSM, ITIL, etc) and governance frameworks and operations.
  4. Experience and understanding of client support operations (i.e. service centres, escalation processes, incident management).
  5. Strong communications skills at all levels, with an ability to lead and navigate complex stakeholder engagement to maintain a program view.
  6. Ability to navigate and influence program delivery in a fast-paced, dynamic, changing and at times, ambiguous environment.
  7. Knowledge and working experience of Agile product development, particularly Jira and working effectively in a multidisciplinary team.

Desired Criteria

N/A

Security Clearance

Contract Extensions