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JOB
Support Officer - IT
Apply before 6PM (AEDT) on: Wednesday, May 5, 2021
New South Wales
Agency / Department
Administrative Appeals Tribunal
Experience Level
Senior
Employment Type
Contract
Expected Rate (inc. Super)
$45 per hour***
Overview and Responsibilities
The Administrative Appeals Tribunal is seeking a motivated IT support officer to join their Sydney office
Essential Criteria
Experience in support
- Experience providing 1st level and 2nd IT support in a Microsoft environment.
- Understanding of networking
- Experience installing and trouble-shooting PCs and peripherals
- Problem solving skills
Customer service
- Strong customer service focus
- Conflict resolution skills
- Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged
Communication and liaison skills
- Ability to document solutions and communicate solutions to the rest of the Information technology team
- Ability to develop simple instructions for use by clients
- Ability to convey technical information to non-technical staff
Flexibility and initiative
- Ability to contribute to project work as directed
- Ability to learn new technologies and applications
- Ability to prioritise work and cope with multiple demands
- Ability to respond to changing work demands and circumstances
Desired Criteria
Education
- Tertiary qualifications in Information Technology are highly desirable
- and/or Industry related training and qualifications
Security Clearance
Ability to obtain baseline clearance
Contract Extensions
Three x 6 month extension options
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