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Support Officer - IT

Apply before 6PM (AEDT) on: Wednesday, May 5, 2021

New South Wales


Agency / Department

Administrative Appeals Tribunal

Experience Level


Employment Type


Expected Rate (inc. Super)

$45 per hour***

Overview and Responsibilities

The Administrative Appeals Tribunal is seeking a motivated IT support officer to join their Sydney office

Essential Criteria

Experience in support

  • Experience providing 1st level and 2nd IT support in a Microsoft environment.
  • Understanding of networking
  • Experience installing and trouble-shooting PCs and peripherals
  • Problem solving skills

Customer service

  • Strong customer service focus
  • Conflict resolution skills
  • Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged

Communication and liaison skills

  • Ability to document solutions and communicate solutions to the rest of the Information technology team
  • Ability to develop simple instructions for use by clients
  • Ability to convey technical information to non-technical staff

Flexibility and initiative

  • Ability to contribute to project work as directed
  • Ability to learn new technologies and applications
  • Ability to prioritise work and cope with multiple demands
  • Ability to respond to changing work demands and circumstances

Desired Criteria


  • Tertiary qualifications in Information Technology are highly desirable
  • and/or Industry related training and qualifications

Security Clearance

Ability to obtain baseline clearance

Contract Extensions

Three x 6 month extension options

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