Jobs/Unified Communication Specialist


Unified Communication Specialist



Agency / Department

Administrative Appeals Tribunal

Experience Level


Employment Type


Expected Rate (inc. Super)

$90 per hour***


Australian Capital Territory


The Administrative Appeals Tribunal is seeking an experienced communication specalist for a body of work 


Technical work associated with projects and maintenance work on an Avaya PBX:

  • Manage virtualised Avaya servers
  • Manage an Aura server environment
    • Communication Manager 7
    • Session Manager 8
    • CC Elite agents
  • Support the existing unified communication engineer
  • Assist with support of Teams rooms

Essential Criteria

  • Experience in networking and systems
    • Demonstrated experience in a Microsoft network environment;
    • Demonstrated knowledge of servers, and networking communication principles;
    • Experience with Avaya phone systems and servers
    • Experience with Avaya contact centres
    • Experience with Teams rooms
    • An understanding of the importance of regular monitoring and maintenance.
  • Problem solving and analytical skills
    • Experience in providing a high level of support in relation to Avaya and unified communication systems;
    • Understanding the need to minimise disruption to the network ;
    • Understanding the increasing demands made of government departments, particularly in relation to security and reporting;
  • Communication and liaison skills
    • Ability to document solutions and communicate those solutions to the rest of the Information Technology team;
    • Ability to liaise with service providers and vendors in resolving communication and network issues;
    • Ability to convey technical information to non-technical staff
  • Flexibility and initiative
    • Ability to contribute to project work as directed;
    • Ability to learn new technologies and applications;
    • Ability to prioritise work and manage multiple time demands with limited supervision; Ability to respond to changing work demands and circumstances.

Desired Criteria

Ability to obtain baseline clearance

Security Clearance




**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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