Jobs/User experience/Customer experience consultant


User experience/Customer experience consultant



Agency / Department

Experience Level


Employment Type


Expected Rate (inc. Super)

$120 per hour***


Australian Capital Territory


IP Australia are looking for an experienced User experience/Customer Experience (UX/CX) professional who will work with the Agency’s Communication-Experience team, focusing on the ongoing development of stakeholder experience delivery and supporting the agency with recommendations to maximise opportunities for continuous improvement in customer service.


  1. Delivery and maintenance of the end-to-end stakeholder journey maps, drawing on existing user persona research, customer surveys and stakeholder engagement opportunities
  2. Establishing road maps/blueprints for success for each of IP Australia’s stakeholders from stakeholder experience research, identifying tailored recommendations and solutions for improved experience
  3. Identify content opportunities (through cross team collaboration) that aligns with the customer journey, identifying areas for continuous improvement, supporting the broader Communication team in implementing new communication channels
  4. Using data and analytics to improve the user interface/experience for IP Australia’s core communication channels
  5. Co-designing (and testing) new Information Architecture for the website redevelopment and intranet implementation
  6. Assisting with research and analysis project work, CIM/CRM requirements gathering, scoping and implementation
  7. Ability to mentor colleagues with the Communication-Experience team to further develop their capability.

Essential Criteria

  1. Demonstrated experience doing user research and producing high quality outcomes, including planning, delivering workshops and documenting recommendations
  2. Ability to mentor and upskill colleagues in UX/CX

Desired Criteria


Security Clearance


**Please refer to our Terms and Conditions for more information regarding the expected rate



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Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

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