Jobs/User Researcher


User Researcher



Agency / Department

Experience Level

Mid Level

Employment Type


Expected Rate (inc. Super)

$100 per hour***


Australian Capital Territory


The Department of Finance requires services to undertake user research to assist in developing user requirements that will be used to develop a capability to manage information about Commonwealth bodies within the Department of Finance. Please note that the Department is largely working from home for the foreseeable future. This presents a challenge for engaging with stakeholders that a successful candidate will have to navigate. The suitable candidate will be required to work remotely, as part of the team at the Department of Finance, attend and actively participate in project planning events, and deliver work in a self-managing multi-disciplined team environment.


The successful candidate is expected to work as a part of a multi-disciplinary team and will help build an understanding of users needs, behaviours and motivations.

These users will include:

  1. - the creators of information about Commonwealth bodies;
  2. - the managers of the capability; and,
  3. - those who derive business value from the information held in the capability (both internal and external to the Department).

Essential Criteria

  1. Demonstrated experience in user research, particularly as an input to system and service design.
  2. Experience working with a multi-disciplinary team on an agile development project.

Desired Criteria

Demonstrated experience of user research and service design for data-related services.

Strong communication skills

Security Clearance


**Please refer to our Terms and Conditions for more information regarding the expected rate



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