Jobs/User Researcher


User Researcher



Agency / Department

Digital Transformation Agency

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***


Australian Capital Territory


The GovX program maps people's experiences during key life events, identifies what people need from government and assists government agencies to collaborate on designing and delivering improved experiences for people. 

We are looking for a User Researcher who will take the lead in planning and carrying out a wide variety of user research activities in line with the DTA’s Service Design and Delivery process. The User Researcher will work on complex programs and be responsible for helping teams develop a deep understanding of users, their behaviours and their needs.


Role Specific Tasks

As a User Researcher, you will:

  • Work in a multidisciplinary team to ensure the identification and prioritisation of the work that can improve the end experience.
  • Guide teams to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all people.
  • Plan and conduct a range of research including contextual enquiries, usability testing, in-depth interviews, diary studies and other research techniques as relevant
  • Collect and analyse research from a range of sources including, primary studies, desktop research and quantitative studies to develop meaningful findings
  • Facilitate the creation of actionable insights and user needs to support improvements across services
  • Work alongside Service Designers to create current and future state artefacts including, life event journey maps and Discovery decks.
  • Develop and manage strong relationships across the DTA, partnership agencies and other stakeholders
  • Create design hypotheses and identify opportunities to improve people’s experience across services.
  • Design and lead cross-agency workshops.
  • Provide support and capability uplift within the program, partner agencies and across the DTA.
  • Assist the DTA to continually assure, improve and innovate our User Research practices.

Essential Criteria

  • Experience designing and leading a range of user research activities.
  • Strong knowledge of a range of human-centered and agile approaches including the Service Design and Delivery process.
  • Ability to collaborate closely with colleagues in different digital disciplines and across different agencies to achieve outcomes.

Desired Criteria


Security Clearance

Ability to obtain baseline clearance


One x 6 month extension option

**Please refer to our Terms and Conditions for more information regarding the expected rate



  • Facebook

Merlin's Group Australia

Merlin’s Group focus on recruitment  and placement of highly-skilled ICT Professionals as well as delivery of high-quality ICT products in Government.

We have highly coveted skills and certifications from Standford University, ITIL, PRINCE2, PRINCE2 AGILE, SCRUM, CAPM, and PMP.  We use these skills and certifications to continuously deliver tailored, high-quality solutions to each of our Clients.

We utilise our channel partnerships with tech giants CISCO, SAMSUNG, LENOVO, DELL/EMC, and MICROSOFT to drive innovation, build digital strategies, and deliver technology transformations to our Clients.

Get In Touch

ACT Office Phone (02) 6243 5116

Toll Free Number 1800 161 422

ACT Office: Level 9, Nishi Building, 2 Phillip Law St, Canberra, 2601

ABN 11 635 131 798

ACN 635 131 798

Follow us

  • Facebook

©2020 by Merlin's Group Pty Ltd.