top of page


User Researcher

Apply before 6PM (AEDT) on: Tuesday, March 2, 2021

Australian Capital Territory


Agency / Department

Digital Transformation Agency

Experience Level


Employment Type


Expected Rate (inc. Super)

$100 per hour***

Overview and Responsibilities

The GovX program maps people's experiences during key life events, identifies what people need from government and assists government agencies to collaborate on designing and delivering improved experiences for people. 

We are looking for a User Researcher who will take the lead in planning and carrying out a wide variety of user research activities in line with the DTA’s Service Design and Delivery process. The User Researcher will work on complex programs and be responsible for helping teams develop a deep understanding of users, their behaviours and their needs.

Essential Criteria

  • Experience designing and leading a range of user research activities.
  • Strong knowledge of a range of human-centered and agile approaches including the Service Design and Delivery process.
  • Ability to collaborate closely with colleagues in different digital disciplines and across different agencies to achieve outcomes.

Desired Criteria


Security Clearance

Ability to obtain baseline clearance

Contract Extensions

One x 6 month extension option

bottom of page