How to Write a Customer Service Resume
A great customer service resume demonstrates your communication skills, problem-solving ability, and track record of keeping customers happy.
1. Highlight Key Metrics
- Customer Satisfaction: CSAT scores, NPS ratings
- Response Times: Average handle time, first response time
- Resolution Rates: First call resolution, ticket closure rates
- Volume: Calls/tickets handled per day
2. Show Achievements, Not Just Duties
- ❌ "Answered customer calls"
- ✅ "Handled 60+ customer enquiries daily with 95% satisfaction rating"
- ✅ "Resolved 85% of issues on first contact, exceeding team target by 10%"
3. Technical & Soft Skills
- Systems: Zendesk, Salesforce, Freshdesk, LiveChat
- Communication: Phone, email, live chat, social media
- Soft Skills: Empathy, patience, problem-solving, multitasking
Common Mistakes to Avoid
- Not including specific metrics or KPIs
- Focusing only on tasks rather than achievements
- Forgetting to mention software proficiency